TRAVEL JUNKY LIMITED

TERMS OF BUSINESS

CONTRACT: These are the terms on which we will make a booking for your travel or holiday requirements. If you make an online or telephone booking via our website then you are agreeing to these terms of business. When making your booking we will arrange for you to enter into a contract with the principal(s) or other agent/Supplier(s) (e.g. tour operator/airline/cruise company/accommodation company) (herein after called the Supplier(s’)) named on your receipt(s). We can book you a package holiday, in which case you will have one contract with the Supplier, or we can book the services that make up your holiday with different Suppliers, in which case you will have separate contracts with each of them. As agent we accept no responsibility for the acts or omissions of the Supplier(s) or for the services provided by them.

The Supplier’s (s’) Terms & Conditions will apply to your booking and we advise you to read these carefully as they do contain important information about your booking. Please ask us for copies of these if you do not have them. Our Terms of Business are governed by English Law and the exclusive jurisdiction of the English Courts.
All travel arrangements which we provide or which are sold through us are not an offer by us to sell any travel arrangements, but an invitation to you to make an offer to the Suppliers of the arrangements. You are free to accept that offer on behalf of those Suppliers or to reject it.

BOOKING DETAILS: When a telephone booking is made all details will be read back to you. Once you have confirmed these details we will proceed to confirm the booking with the Supplier(s). Please check that all names, dates and timings are correct on receipt of all documents and advise us of any errors immediately. Any changes to these details will incur the charges stated below. Please ensure that the names given are the same as in the relevant passport. The booking information that you provide to us will be passed on only to the relevant Suppliers of your travel arrangements or other persons necessary for the provision of your travel arrangements. The information may therefore be provided to public authorities such as customs or immigration if required by them, or as required by law. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary and religious requirements.

Certain information may also be passed on to security or credit checking companies. If you are travelling to the United States, the US Customs and Border Protection will receive this information for the purposes of preventing and combating terrorism and other transnational serious crimes.

If you travel outside the European Economic Area, controls on data protection may not be as strong as the legal requirements in this country. If we cannot pass this information to the relevant Suppliers, whether in the EEA or not, we will be unable to provide your booking. In making this booking, you consent to this information being passed on to the relevant persons. Full details of our data protection policy are available upon request.

CONTACT: You can call us on 08456 777 080 or send a message via the Contact Us page of our website anytime. If you need to contact us after a booking has been confirmed then we recommend that you go to My Booking on our website in the top right corner of the home page and send us a support request.

ONLINE BOOKINGS: If you choose to make a booking via our website then you must take overall responsibility for the data that is submitted to us. Travel Junky is a live booking system displaying third party data; we regret therefore that we are unable to take responsibility for the information that is displayed on our website by third parties and all products are subject to availability. Acting as a booking service Travel Junky will submit the data as we receive it to the providers and this is how your booking will be made. Please check your order before submitting it to us.

OVERNIGHT FLIGHTS: In circumstances where your outbound flight leaves the UK before midnight and arrives at your destination after midnight it may be necessary to check with us to make sure that your hotel will allow you to check in on arrival, this is because hotels will not generally allow you check in until after 10am on the date specified as the check in date. Please email admin@traveljunky.com and we will check into this and if necessary we will provide a quotation for the extra night stay.

PAYMENT: You will be required to pay a deposit or make full payment for your booking at the time of booking. Where you only pay a deposit you must pay the full balance by the balance due date which is always 12 weeks prior to the departure date. If full payment is not received by Travel Junky Limited by the balance due date, we will notify the Supplier(s) who may cancel your booking and charge the cancellation fees set out in their Terms and Conditions. Balances for all bookings made within 12 weeks of the departure date must be settled in full at the time of booking.

CANCELLATION and AMENDMENT: Any cancellation or amendment request must be sent to us by the lead name in writing or by sending an email to admin@traveljunky.com or via My Booking and will not take effect until received by us. If you cancel or amend your booking the Supplier(s) may charge the cancellation or amendment charge shown in their Terms and Conditions (which may be 100% of the cost of the travel arrangements) and you must pay us the cancellation or amendment charge stated below.

LOW COST / NO FRILLS FLIGHTS: We will make a Low Cost or No Frills flight booking on your behalf with the relevant airline. If you would like to make an amendment or ask a question about a booking then please contact our Customer Service Team at help@traveljunky.com and will deal with your request. Please note that any fees levied by the airline will be passed on to you plus our standard service charge fees as detailed below. Each Low Cost or No Frills airline has their own terms of business which you will be in agreement with by making your booking.

INSURANCE: 1) Many Suppliers require you to take out travel insurance as a condition of booking with them. In any event, we strongly advise that you take out a policy of insurance in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses. If we have issued your policy please check it carefully to ensure that all the details are correct and that all relevant information has been provided by you (eg. pre-existing medical conditions). Failure to disclose relevant information will affect your insurance. 2) We can also offer you insurance against the financial failure of the Suppliers(s) of your travel arrangements. This is highly recommended where you would not otherwise be protected eg. when you buy a No Frills flight. Further details will be provided at time of booking.

DELIVERY OF DOCUMENTS: All documents (eg. invoices/tickets/Insurance policies) that require to be posted will be sent to you by First Class post. Once documents leave our offices we will not be responsible for their loss unless such loss is due to our negligence. If tickets or other documents need to be reissued all costs must be paid by you. You can ask for delivery by other means subject to the charges stated below.

PASSPORTS, VISAS AND HEALTH: We can provide general information about the passport and visa requirements for your trip. Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. Neither we nor the Supplier(s) accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Most countries now require passports to be valid for at least 6 months after your return date.

Please take special note that for all air travel within the British Isles, airlines require photographic identification of a specific type. Please ask us for full details. We can provide general information about any health formalities required for your trip but you should check with your own doctor for your specific circumstances.

FINAL TRAVEL ARRANGEMENTS: All the flight times that are shown are provisional and may be subject to change by the flight provider. Please ensure that all your travel, passport, visa and insurance documents are in order and that you arrive in plenty of time for checking in at the airport. It may be necessary to reconfirm your flight with the airline prior to departure. Please ask us for details at least 72 hours before your outbound flight. You should take a note of any reference number or contact name given when reconfirming. If you fail to reconfirm you may be refused permission to board the aircraft and you are unlikely to receive any refund.

TICKET ON DEPARTURE: If you do not receive your flight tickets up to 3 working days prior to the travel date then please do not worry. Simply login to your booking via My Bookingand send us a message marked as URGENT detailing your requirements or query and we will set up a Ticket-On-Departure (TOD) for you and supply instructions to you for their collection. A Ticket-On-Departure (TOD) is collectable from your Airline Provider desk at the airport. This will usually be found in the departures area of the airport near to the check in area and in some cases you will need to locate the desk but in all cases we will issue instructions to you so please do not worry.

LIMITATION OF LIABILITY: In no circumstances shall we be liable for any consequential loss or damage. In all cases the absolute maximum liability of Travel Junky is the total price paid by the customer for the specific bookings related to any given complaint.

SPECIAL OFFERS: Where we feature a special offer you will be given the opportunity to make immediate payment to secure your booking at the price shown. All special offers are subject to live availability and where we are unable to book the exact flights that are shown we reserve the right to do a shift of no more than 3 hours on any leg of the journey. You will be entitled to a refund of the cost of your holiday if we are unable to make your booking correctly. Transaction service charges as outlined below are non refundable and will be shown separately on your card statement alongside the cost of your holiday.

COMPLAINTS: Because the contract(s) for your travel arrangements is between you and the Supplier(s), any queries or concerns relating to the travel arrangements should be addressed to them. If you have a problem whilst on holiday, this must be reported to the Supplier or their local Supplier or agent immediately. If you fail to follow this procedure there will be less opportunity to investigate and rectify your complaint at a later date. The amount of compensation you may be entitled to may be reduced or you may not receive any at all depending upon the circumstances. If you wish to complain when you return home, write to the Supplier. You will see the name and address plus contact details in any confirmation documents we send you. We will of course assist you with this if you wish - please contact Travel Junky Customer Services anytime at help@traveljunky.com

If the matter cannot be resolved and it involves us or another ABTA Member then it can be referred to the arbitration scheme arranged by ABTA, see www.abta.com

SERVICE CHARGES: In certain circumstances we apply a service charge for the services that we provide.

SERVICE CHARGE