We will send you a confirmation email once your booking has been confirmed. It shows all the specific information relating to your booking including your “vouchers” so please check this upon receipt and contact us immediately if anything is incorrect by sending us an email to admin@traveljunky.com

We recommend that you print a copy of your confirmation email and take it with you on your holiday. It contains important information relating to your booking as well as contact details of the service providers involved in you’re making your Travel Junky experience go smoothly.

We can resend you a copy of your booking confirmation email so please drop us a quick email to admin@traveljunky.com and we will do that for you.

You place an order on our website.

1. Order is placed on our website.
2. An email is sent out to you detailing your booking information.
3. Another email is sent out containing your booking confirmation document.

You’re all booked!

Note: we strongly recommend that you print and take both of these emails with you on your trip as you may need to refer to them.

Accommodation Suppliers

Med Hotels - click here
Getabed - click here
Low Cost Beds - click here
Hotelbeds - click here
Hotels4u - click here


Low Cost Airlines

Easyjet - click here
BMI Baby - click here
Jet2 - click here
Monarch - click here
Ryan Air - click here
Aer Lingus - click here
Flybe - click here
Fly Thomas Cook - click here
Wizz Air - click here
Avro - click here


Charter Airlines Suppliers

Kiss Air - click here


Transfer Suppliers

Resort Hoppa - click here
Holiday Taxis - click here
Transfers4u - click here
A2B Transfers - click here


Package Suppliers

Thomson - click here
Thomas Cook - click here
First Choice - click here
Collette Tours - click here
Elixir Holidays - click here

We strongly recommend that all our clients take out sufficient insurance to cover them against circumstances beyond the control of the principal supplier and ourselves. There are unfortunate situations that can arise such as a physical accident or a missed flight which makes adequate insurance a worthwhile investment.

Travel Junky is able to offer highly competitive rates on insurance and we would be delighted to provide a quotation upon your request.

If you require a copy of the supplier terms of business then please contact us by clicking here or call us on 0845 677 7080 and we will provide you with an up to date copy for your records.

You may decide to pay a small deposit to secure your booking. All outstanding balances must be settled 12 weeks before your departure date.

FLIGHTS
For flights that are provided by ATOL suppliers then you must pay the standard deposit amount which is normally £50 - £150 per person depending on the flight provider.

Low Cost flights are exempt from all deposits.

HOTELS
For hotel bookings you may settle 20% of the overall accommodation cost to secure the booking.

CAR HIRE
For car hire bookings then a deposit of £30 will secure your booking.

Travel Junky Limited is a Member of ABTA. ABTA and ABTA members help holidaymakers to get the most from their travel and assist when things don’t go according to plan. We are obliged to maintain a high standard to you by ABTA’s Code of Conduct. For more information on ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 68-71 Newman Street, London W1T 3AH, tel 020 7637 2444 click here for their website.

TRAVEL JUNKY LIMITED

1. CONTRACT: These are the terms on which we will make a booking for your travel or holiday requirements. When making your booking we will arrange for you to enter into a contract with the principal(s) or other supplier(s) (e.g. tour operator/airline/cruise company/accommodation company) named on your receipt(s). We can book you a package holiday, in which case you will have one contract with the principal, or we can book the services that make up your holiday with different principals or suppliers, in which case you will have separate contracts with each of them. As agent we accept no responsibility for the acts or omissions of the principal(s) or supplier(s) or for the services provided by them.

The principal’s(s’) or supplier’s (s’) Terms & Conditions will apply to your booking and we advise you to read these carefully as they do contain important information about your booking. Please ask us for copies of these if you do not have them. Our Terms of Business are governed by English Law and the jurisdiction of the English Courts. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so.

All travel arrangements which we provide or which are sold through us are not an offer by us to sell any travel arrangements, but an invitation to you to make an offer to the suppliers of the arrangements. We are free to accept that offer on behalf of those suppliers or to reject it.

2. BOOKING DETAILS: When a telephone booking is made all details will be read back to you. Once you have confirmed these details we will proceed to confirm the booking with the principal(s) or supplier(s). Please check that all names, dates and timings are correct on receipt of all documents and advise us of any errors immediately. Any changes to these details will incur the charges stated below. Please ensure that the names given are the same as in the relevant passport. The booking information that you provide to us will be passed on only to the relevant suppliers of your travel arrangements or other persons necessary for the provision of your travel arrangements. The information may therefore be provided to public authorities such as customs or immigration if required by them, or as required by law. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary and religious requirements.

Certain information may also be passed on to security or credit checking companies. If you are travelling to the United States, the US Customs and Border Protection will receive this information for the purposes of preventing and combating terrorism and other transnational serious crimes.

If you travel outside the European Economic Area, controls on data protection may not be as strong as the legal requirements in this country. If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we will be unable to provide your booking. In making this booking, you consent to this information being passed on to the relevant persons. Full details of our data protection policy are available upon request.

3. CONTACT: If you need to contact us after a booking has been confirmed then we recommend that you go to ‘My Booking’ on our website in the top right corner of the home page.

4. PAYMENT: You will be required to pay a deposit or make full payment for your booking at the time of booking. Where you only pay a deposit you must pay the full balance by the balance due date which is always 12 weeks prior to the departure date. If full payment is not received by Travel Junky Limited by the balance due date, we will notify the principal(s) or supplier(s) who may cancel your booking and charge the cancellation fees set out in their Terms and Conditions. All bookings made within 12 weeks of the departure date must be settled in full at the time of booking.

5. CANCELLATION and AMENDMENT: Any cancellation or amendment request must be sent to us in writing or by sending an email to admin@traveljunky.com and will not take effect until received by us. If you cancel or amend your booking the principal(s) or supplier(s) may charge the cancellation or amendment charge shown in their Terms and Conditions (which may be 100% of the cost of the travel arrangements) and you must pay us the cancellation or amendment charge stated below.

6. INSURANCE: 1) Many principals/suppliers require you to take out travel insurance as a condition of booking with them. In any event, we strongly advise that you take out a policy of insurance in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses. If we have issued your policy please check it carefully to ensure that all the details are correct and that all relevant information has been provided by you (eg. pre-existing medical conditions). Failure to disclose relevant information will affect your insurance. 2) We can also offer you insurance against the financial failure of the principal(s)/suppliers(s) of your travel arrangements. This is highly recommended where you would not otherwise be protected g when you buy a No Frills flight. Further details will be provided at time of booking.

7. DELIVERY OF DOCUMENTS: All documents (eg. invoices/tickets/Insurance policies) that require to be posted will be sent to you by First Class post. Once documents leave our offices we will not be responsible for their loss unless such loss is due to our negligence. If tickets or other documents need to be reissued all costs must be paid by you. You can ask for delivery by other means subject to the charges stated below.

8. PASSPORTS, VISAS AND HEALTH: We can provide general information about the passport and visa requirements for your trip. Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. Neither we nor the principal(s) or supplier(s) accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Most countries now require passports to be valid for at least 6 months after your return date.

Please take special note that for all air travel within the British Isles, airlines require photographic identification of a specific type. Please ask us for full details. We can provide general information about any health formalities required for your trip but you should check with your own doctor for your specific circumstances.

9. FINAL TRAVEL ARRANGEMENTS: Please ensure that all your travel, passport, visa and insurance documents are in order and that you arrive in plenty of time for checking in at the airport. It may be necessary to reconfirm your flight with the airline prior to departure. Please ask us for details at least 72 hours before your outbound flight. You should take a note of any reference number or contact name given when reconfirming. If you fail to reconfirm you may be refused permission to board the aircraft and you are unlikely to receive any refund.

10. COMPLAINTS: Because the contract(s) for your travel arrangements is between you and the principal(s) or supplier(s), any queries or concerns relating to the travel arrangements should be addressed to them. If you have a problem whilst on holiday, this must be reported to the principal/supplier or their local supplier or agent immediately. If you fail to follow this procedure there will be less opportunity to investigate and rectify your complaint at a later date. The amount of compensation you may be entitled to may be reduced or you may not receive any at all depending upon the circumstances. If you wish to complain when you return home, write to the principal/supplier. You will see the name and address plus contact details in any confirmation documents we send you. We will of course assist you with this if you wish - please contact Travel Junky Customer Services at help@traveljunky.com

If the matter cannot be resolved and it involves us or another ABTA Member then it can be referred to the arbitration scheme arranged by ABTA, see www.abta.com

11. SERVICE CHARGES: In certain circumstances we apply a service charge for the services we provide.


SERVICE CHARGE


In flight meals Principal fee + £5 per person
Special requests after confirmation Principal fee + £25 per person
Pre-booking airline seats after confirmation Principal fee + £25 per person
Amendment of personal details after confirmation Principal fee + £25 per person
Cancellation or amendment Principal fee + £25 per person
Late payment £20 per person per day
Hotel change (plus price differences between bookings) £75
Arranging passports & visas Passport/Visa fee + £25
International telephone/fax calls Cost of calls + 10%
Card surcharges:
Credit cards 2.5%
Debit cards 1%
Electron cards 0%

Express ticket priority service £15 per person
(For all bookings made within 14 days prior to departure date)

As a matter of importance and as a fully bonded member of ABTA we are dedicated to ensuring an excellent standard of customer service at all times. If you would like to complain about any aspect of your booking with Traveljunky.com then you must send a written letter to the Complaints Department at our office contact address making sure that you provide your booking reference number. We will then investigate the matter and issue a formal response within 28 days as per the guidelines of ABTA.

Delays in processing complaints will occur if insufficient references are provided.

Travelling is slowly getting better for disabled people but there is still a long way to go. At Travel Junky we take your individual situation very seriously so we would like to know your exact requirements as soon as possible then we can monitor your booking from start to finish to make sure everything goes smoothly.

For specific or general questions relating to disabled travelling please login to your account through Manage My Booking and send us a support request.

Please also see ‘Special Assistance’ below for information on this service.

If you could let us know your specific requirements then we will do our best to arrange special assistance for you at the airport or the hotel. Travel Junky is committed to ensuring that all our disabled clients get the very best customer service while on their holiday.

Please send us an email to admin@traveljunky.com and our support team will check access suitability, arrange airport assistance or oversee special arrangements with the providers to ensure that your trip is stress free and enjoyable.

CHARTER FLIGHTS
For charter flight bookings made outside of 14 days to the departure date the tickets will be printed by the airline and posted to our offices. We will then process them and forward them on to the address that you specified for delivery. This whole process can take up to 7 working days. In some cases tickets will not arrive at their destination and we apologise in advance and on behalf of the postal service for this. At peak times this can become more common however we really do have absolutely no control over it. If you have not received your tickets within 3 working days of the departure date then you must follow this procedure.

1. Select 'Manage My Booking' at the top of this page
2. Send us a support request briefly explaining the problem
3. We will contact you immediately with detailed information explaining how to collect your tickets at the airport

SCHEDULED FLIGHTS
For most scheduled flight bookings your ticket will be an e-ticket which means that they are emailed to you. Simply print off the email or make a note of the reference numbers and then go directly to the check in desk at the airport.

Where paper tickets are issued by the flight provider we will forward them on to you by post once we have received them.

If you are unsure as to your type of flight ticket then please access your booking using the 'Manage My Booking' facility on our homepage and send us a support request explaining the issue and we will make the necessary arrangements and then contact you.

LOW COST FLIGHTS
In all cases tickets for Low Cost flights will be e-tickets which means that they will be emailed to you. Simply print off the email or make a note of the reference numbers and then go directly to the check in desk at the airport.

If you are unsure as to your type of flight ticket then please access your booking using the 'Manage My Booking' facility on our homepage and send us a support request explaining the issue and we will make the necessary arrangements and then contact you.

In most cases they are included although more and more airlines operate ‘pay on board’ snack trolleys instead. You will not be charged for meals unless they are compulsory in which case the headline price will include the in-flight meals. If meals are not included but are available then we will contact you to see if you would like to add meals to your booking after your booking has been made.

If you are in any doubt then you can send us an email to admin@traveljunky.com about adding meals and we will check into it for you.

All of the charter flight suppliers that we use at Travel Junky hold ATOL licenses which means in all cases you will be covered by this when purchasing flights through us.

As an agent we are not required by law to hold an ATOL license. ATOL is a protection scheme for air holidays and flights managed by the Civil Aviation Authority (“CAA”).

All tour operators and travel firms selling air holiday packages and flights in the UK are required by law to hold a license called an Air Travel Organiser’s Licence (“ATOL”)

Yes we will always allow you to amend your booking as long as the flight provider is still showing availability and agrees to the amendment. Travel Junky will impose its own set fees in certain cases outlined in our ‘Service Fees’ section of our term of business.

If you would like to amend any aspect of your booking then you must send us an email to admin@traveljunky.com detailing the changes that you would like us to make for you. We will then try to contact you using the details that you supplied on the original booking with options and prices.

Occasionally flights can be delayed by a few hours and we recommend that you remain at the airport if this happens and pay close attention to the departures board and also the spoken announcements. Airlines will usually offer some kind of complimentary food or drinks voucher to passengers who are delayed by more than a few hours. If your flight is delayed by more than 12 hours and you have taken out insurance then you should be able to make a claim for compensation but this must be done directly with your insurance company. Travel Junky has no control over airlines and their services so you are advised to deal directly with the airline at the airport for further information in these circumstances.

If you would like to cancel a booking with us then please send us an email to admin@traveljunky.com explaining your situation. We will then contact you to make the necessary cancellation arrangements.

If you require in flight extras then you must send an email to admin@traveljunky.com and we will add them on for you.

Travel Junky will levy a charge on all extras that are added onto a booking. In most cases this charge will be £5 per person. In circumstances where the charge is higher then we will give you the opportunity to decide whether to proceed with the amendment but we will always advise you of the full cost of the transaction prior to processing the payment.

Yes we recommend that all passengers check directly with the airline 24-48 hours prior to your departure time. Most scheduled flights do not require confirmation but travellers are advised to check directly with the airline.

Baggage weight allowances vary depending on the airline and the flight provider. In most cases your baggage allowance will be 20kgs with a 5kgs hand luggage allowance but you are advised to check your tickets to be sure. Your confirmation email will usually detail this information under the flight provider terms of business.

If you are in any doubt then please send us an email to admin@traveljunky.com explaining your requirements and we will get back to you ASAP with this information.

We recommend that you arrive at least 2 hours prior to your confirmed travel time. When collecting tickets please allow at least 15 minutes extra time as sometimes you may have to queue.

If you are unsure which terminal you are flying from you can either go to the airport website directly and check flight information for yourself or send us an email to admin@traveljunky.com and we will advise you of this information.

Your flight booking has been made separately from any other aspect of your booking with Travel Junky. This means that the airline will have no knowledge of your hotel booking and vice versa. Please ignore any references to hotel information displayed on flight tickets.

If your booking is made outside 14 days and if we receive your tickets from the airline then we will enclose a selection of Travel Junky extras in your envelope which will include a set of luggage labels.

Your hotel voucher is displayed on your confirmation email which we will email to you shortly after your booking is confirmed. The voucher displays the unique hotel reference number needed for checking in and should be printed and kept with you for arrival.

Your confirmation email can be resent to your email address so to do this send us an email to admin@traveljunky.com making the request.

Yes we will always allow you to amend your booking as long as the hotel provider is still showing availability and agrees to the amendment. Travel Junky will impose its own set fees in certain cases outlined in our ‘Service Fees’ section of our term of business.

If you would like to amend any aspect of your booking then you must send an email to admin@traveljunky.com detailing the changes that you would like us to make for you. We will then try to contact you using the details that you supplied on the original booking with options and prices.

Check In/Out times do vary depending on the hotel that you have booked with but generally speaking it will be between 11am-2pm. You will be expected to vacate the room prior to this time and likewise no guarantees can be made that you will be able to occupy the room prior to this time. We are able to make ‘Special Requests’ directly to the hotel provider and will gladly do so at no extra cost. If you would like us to request either an early check-in or a late check-out for you then you must send us an email to admin@traveljunky.com detailing your requirements. Please be advised that special requests cannot be guaranteed. It’s always worth checking with the reception to ensure that they have received your request at the earliest opportunity.

If you would like to cancel a booking with us then please send an email to admin@traveljunky.com explaining your situation. We will then contact you to make the necessary cancellation arrangements.

If you experience a problem while you are staying at the hotel then you must allow the hotel management the opportunity to provide a resolution by informing reception of the issue. If they are unable to provide a satisfactory resolution within a reasonable period of time then we recommend that you contact the Local Agent who displays their contact information at the bottom of your hotel voucher.

We hope that all our clients receive a hassle free and seamless booking experience via our website however we understand that on occasions, where matters are beyond our control, that some of our clients may wish to complain to us. We welcome all such correspondence although it must be in accordance with our procedure.

We are able to make ‘Special Requests’ directly to the hotel provider and will gladly do so at no extra cost. If you would like us to request something for you for example a cot, an early check in or a late check out then you must send us an email to admin@traveljunky.com detailing your requirements which we will process immediately. Please be advised that special requests cannot be guaranteed. It’s always worth checking with the reception to ensure that they have received your request at the earliest opportunity.

Your confirmation email will display the exact breakdown of the room occupancy as per your original requirement. Generally all twin rooms will have two single beds which are pushed together to create one double bed. Third and fourth beds will be fold away beds located either in a sofa or in a wardrobe. Please speak to reception if you have any problems.

We will not issue you with tickets for your Low Cost Flight booking. You must print off your e-mail confirmation and take this to the airport with you to check in with. If you need another copy of your confirmation e-mail then you can send us an email to admin@traveljunky.com making the request and we will do this for you.

We will make a Low Cost or No Frills flight booking on your behalf with the relevant airline. If you would like to make an amendment or ask a question about a booking then please contact our Customer Service Team at help@traveljunky.com or via the 'Manage My Booking' link on our homepage and will deal with your request. Please note that any fees levied by the airline will be passed on to you plus our standard service charge fees as detailed below. Each Low Cost or No Frills airline has their own terms of business which you will be in agreement with by making your booking.

If you would like to make an amendment or ask a question about a booking then please contact our Customer Service Team at help@traveljunky.com and will deal with your request within 24 hours.

Please note that any fees levied by the airline will be passed on to you plus our standard service charge fees.

Firstly call the telephone number detailed on your transfer booking confirmation, where the advisor will direct you to your driver. In the event of difficulty call Travel Junky on 08456 777 080 and one of our agents will help you.

Your transfer/car hire voucher is displayed on your confirmation email which we will email to you shortly after your booking is confirmed. The voucher displays the unique transfer reference number and should be printed and kept with you whilst travelling.

Your confirmation email can be resent to your email address so to do this login to your booking via the 'Manage My Booking' link at the top of the page.

Yes we will always allow you to amend your booking as long as the transfer/car hire provider is still showing availability and agrees to the amendment. Travel Junky will impose its own set fees in certain cases outlined in our ‘Service Fees’ section of our term of business.

If you would like to amend any aspect of your booking then you must send us an email to admin@traveljunky.com detailing the changes that you would like us to make for you. We will then try to contact you using the details that you supplied on the original booking with options and prices.

Your confirmation email will contain a transfer voucher which you will need to show to your transfer driver on arrival. They will use the unique reference number found on the transfer voucher to find your booking on their list. It’s always worth checking with the driver at this point to make sure he knows which hotel you are going to.

If you would like to cancel a booking with us then please send us an email to admin@traveljunky.com explaining your situation. We will then contact you to make the necessary cancellation arrangements.

What's included

All prices are fully inclusive of additional driver, airport surcharges, collision damage waiver (cdw), local taxes, theft waiver, third party liability insurance, theft protection (tp) and unlimited mileage.


Age restrictions and licence requirements

Minimum drivers age is 21. The maximum age for rental is 79. Drivers aged over 70 will be subject to a deposit of EUR 120 per rental and will not be given the option to waive their excess with the supplier. Drivers must have held a full national driving license for at least 1 year. All non-EU licenses must be accompanied by an International License. Passports or identity cards must be shown for identification. Endorsements are accepted, however if you have endorsements on your license you are required to leave a deposit of EUR 320. If you commit an offence that is the same as that for which you have endorsements this deposit will not be returned.


Fuel conditions

On arrival you have two options for fuel: 1) Full - Empty: Pay for a full tank of fuel at a cost of between 45 - 90 eur depending on the size of the car, and return the vehicle empty. No refunds will be given for unused fuel. 2) Full - Full: a fuel deposit 45 - 90 eur depending on the size of the car, and return the car full.


General restrictions

Cars cannot be taken out of Spain.


Insurance details

You will be required to leave a deposit to the value of the insurance excess. If the car is damaged during the rental you may be charged an excess of EUR 150 - EUR 400, depending on the size of the car. If you have purchased one of our damage excess waiver products, you will be reimbursed for any excess paid from accidental damage caused whilst renting your car (subject to certain exclusions, see terms and conditions for details).


Picking up your car

You will be required to leave a credit card deposit to cover the insurance excess and fuel this will be refunded on return of the car. The credit card has to be in the name of the lead driver. Cash deposits are not accepted. If your hire car breaks down due to no fault of your own during the duration of your rental, the cost of breakdown recovery will be covered by holiday autos. If the car cannot be serviced immediately, then you will be provided with a similar or upgraded replacement car.


Your personal details

The personal information you give us is used to process our booking with our car rental partners and to provide you with your rental voucher. E-mail and mobile phone details will not be passed to any third parties or used for other purposes without your prior knowledge.